Need to know
Frequently asked questions.
Everything customers need to know before ordering, from delivery to returns.
01 How does ordering work?
Choose your favourite DRESSD, select your event date and size, then complete your booking online. Once your booking is confirmed, we'll prepare your dress in time for your event.
02 How long does delivery take?
Most orders arrive within a few business days of dispatch. Exact timing is shown at checkout.
03 When will my order arrive?
You’ll receive a shipping confirmation with tracking as soon as your order is on its way.
04 Do you ship nationwide?
Yes. We offer shipping nationwide so your order can come straight to you.
05 What if my dress arrives damaged?
We inspect every dress before each hire period and note minor damages, if damaged in transit please contact us immediately
06 What if I need help choosing a size?
Contact us for sizing advice before you book if you are unsure!
07 Can I see items in person first?
We offer try on appointments for $10, redeemable on your hire when you book within 48 hours. We will send you the discount code!
08 How do returns work?
Simply place the dress in the prepaid return parcel provided, or return to the collection address - dependent on pick up / delivery
Still unsure?
We’re here to help with sizing, orders and general questions.