Terms of service

TERMS & CONDITIONS

By booking with @dressdhire.au, you accept the following terms and conditions. Please take the time to read them before booking.


1. Bookings & Payment


  • Dresses will only be held for your booking period once full payment has been received.
  • Booking periods are 3 days, but extensions can be negotiated (additional costs may apply).
  • Clients are responsible for ensuring they book the correct size. Refunds will not be given for issues with sizing and fit.
  • Local pick-up is located in Bridgeman Downs, Queensland, 4035.
  • You can book your try-on appointment via the link in our bio.
  • All booking enquiries are made through DM.


2. Cancellations & Refunds

  • We do not offer refunds.
  • If you do not provide adequate identification (driver's licence / passport / school ID), your booking may be cancelled.
  • Store credit may be awarded in certain circumstances, strictly at our discretion.
  • Our garments may have general wear and tear from previous hires; credit will not be awarded because of this.

3. Try-On Appointments

  • Try-on appointments are 15 minutes and require a $10 fee.
  • By trying on a garment, your booking is not guaranteed until paid for in full.
  • We will credit the $10 try-on fee towards your booking (redeemable for one booking) if booked within 48 hours of your appointment.
  • After 48 hours, your try-on fee is no longer redeemable and the hire must be paid in full.
  • You may only bring ONE guest with you to your try-on.
  • If your guest would like to try on garments, they must pay their own try-on fee. If this policy is not respected, your hire may be suspended.
  • Clients are responsible for any damage sustained during their appointment. If you damage a garment at any stage, you must let us know ASAP (full RRP may be required).
  • If a client cancels their appointment, does not show, or chooses not to hire a garment, the $10 fee will not be refunded.
  • Clients may reschedule their appointment with at least 24 hours' notice.


4. Returns & Theft

  • The garment must be returned by 5:00 PM on the last day of your booking (Day 3).
  • A $20 late fee per day will be charged if the item is not returned on the agreed date.
  • Garments must be returned in the original packaging provided.
  • You are fully responsible for the garment for the entire booking period.
  • Any theft or loss of the garment will require payment of the full Recommended Retail Price (RRP).
  • Replacement fees must be paid within 5 business days of notification; law enforcement may be involved if necessary.

5. Care of Garments

  • You are responsible for any damage to the garment while it is in your possession.
  • We expect you to treat the garment as your own.

DO NOT:

  • Attempt to clean or wash the garment
  • Iron garments
  • Use safety pins
  • Wear garments with fresh fake tan
  • We complete a pre-hire inspection of each garment and document any existing wear before your booking.
  • Please notify us of any new stains or marks prior to returning.

6. Damage & Repairs

  • All bookings include standard dry cleaning within the hire cost.
  • If garments are returned in poor condition, @dressdhire.au reserves the right to charge you any additional cleaning or repair costs required to restore the piece.
  • If the garment is deemed irreparable, the full RRP will be charged. Examples include:
  • Tears
  • Holes
  • Fabric pulls
  • Permanent stains
  • Unauthorised alterations

7. Business Rights

  • @dressdhire.au may update these terms & conditions at any time. It is your responsibility to read and accept them before booking.
  • It is your responsibility to take care of all garments in your possession.
  • We reserve the right to refuse bookings to clients who breach our terms and conditions.